Troubleshooting
What to check when the widget, Slack, email or an agent doesn't do what you expected.
The widget doesn't show up
Check the script tag, the organization key, the browser console, your Content Security Policy and your billing, in that order.
Why didn't my Slack reply post?
teem posts a Slack reply only when it's a new message in the conversation's thread, from someone whose Slack email matches their teem account.
A visitor says they never got my reply
Replies always reach the widget. teem emails them five minutes later unless the person already read them there or never gave an email.
My agent gets an error from teem
What 401, 402, 403, 404, 422 and 429 mean from teem's API and MCP server, and the fix for each.
My custom domain is stuck on Pending
Check the record's target and type, turn off Cloudflare's proxy, clear a conflicting record, and give DNS a few minutes, in that order.